cvc44 Privacy Policy — Your Data, Protected

Our Privacy Commitments at a Glance

1. Introduction

cvc44 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the cvc44.org online gaming platform. This Privacy Policy describes, in clear and plain language, how cvc44 collects, processes, stores, shares and protects personal information provided by players and visitors to cvc44.org, in accordance with applicable data protection principles.

This Policy applies to all personal data collected through the cvc44 website at cvc44.org, through our customer support channels (including live chat and email), through our payment processing systems, and through any promotional communications we send to registered players. By registering an account at cvc44, you confirm that you have read and accepted this Privacy Policy. If you do not agree with this Policy, you must not use the cvc44 platform.

2. Personal Data We Collect

cvc44 collects only the personal data that is necessary to provide our online gaming services, verify player eligibility, process payments, meet our legal obligations, and improve the platform experience. The categories of personal data we collect are as follows:

3. How We Use Your Personal Data

cvc44 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here:

• Account creation and management — to register your account, verify your identity, process KYC documentation, and maintain your account in good standing throughout your use of the platform.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain an accurate transaction history for your account.
• Regulatory compliance — to meet our anti-money laundering (AML) obligations, responsible gaming requirements, age verification duties, and any other legal or regulatory obligations applicable to the Bangladesh online gaming market.
• Fraud prevention and security — to detect, investigate and prevent fraudulent activity, account takeovers, collusion, bonus abuse, money laundering, and any other prohibited activities on the platform.
• Customer support — to respond to your queries, resolve account issues, investigate complaints, and improve our support processes based on feedback from players across Bangladesh.
• Promotional communications — to send you bonus offers, seasonal promotions (including BPL cricket bonuses, Eid offers, and Pohela Boishakh campaigns), and platform updates, where you have not opted out of receiving such communications.

4. Legal Basis for Processing

cvc44 processes your personal data only where we have a valid legal basis to do so. The legal bases on which we rely are:

• Contractual necessity — processing your identity, payment and gaming activity data is necessary to perform the contract between you and cvc44 (i.e., to operate your account and deliver the gaming services you have signed up for).
• Legal obligation — processing data for AML checks, age verification, fraud prevention, and regulatory reporting is required by applicable law. cvc44 has no discretion to refuse this processing.
• Legitimate interests — processing device and technical data for fraud detection, security monitoring, and platform performance analysis, where our legitimate interest in operating a safe platform is balanced against your privacy interests.
• Consent — sending promotional communications and using non-essential cookies, where you have given your explicit consent. You may withdraw your consent at any time by updating your account preferences or contacting our support team.

5. Sharing Your Personal Data

cvc44 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the specified purpose:

• Payment processors and financial partners — we share the minimum necessary data with our payment partners (including bKash, Nagad, Rocket, Upay, and international card processors) solely to process your deposits and withdrawals. These partners are contractually bound to process your data only for this purpose.
• Game and technology providers — we share limited technical data with our game providers (including Pragmatic Play, Evolution Gaming, and Ezugi) and platform technology partners strictly to facilitate game delivery and platform operations. These providers do not receive your financial or identity data.
• Regulatory and law enforcement authorities — we may be required by law to disclose certain personal data to relevant authorities, including financial intelligence units, law enforcement agencies, or courts, in connection with AML investigations, fraud cases, or other legal proceedings. We will disclose only what is legally required.
• Business successors — in the event of a merger, acquisition, or sale of all or substantially all of cvc44's assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer where required by applicable law.

6. Data Retention

cvc44 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data we hold are as follows: account and identity data is retained for the duration of your account plus a minimum of five years following account closure, to comply with AML record-keeping requirements. Financial transaction data is retained for a minimum of five years from the date of each transaction. Gaming activity data is retained for three years from the date of each session, unless a longer period is required for regulatory compliance or dispute resolution purposes.

When personal data is no longer required, cvc44 will securely delete or anonymise it in a manner that prevents reconstruction. You may request early deletion of your data by contacting our support team, subject to our legal retention obligations — where applicable law requires us to retain data for a minimum period, we cannot delete it earlier than that period requires, but we can restrict its processing to the legally required purposes only.

7. Data Security

cvc44 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive personal and financial data at rest; access controls restricting data access to authorised cvc44 personnel on a strict need-to-know basis; regular security assessments and vulnerability testing of our platform infrastructure; and two-factor authentication availability for all player accounts.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cvc44 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Please note that no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

8. Your Data Rights

As a player at cvc44, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days of receipt:

Please note that some rights are subject to limitations where applicable law requires us to retain or continue processing your data — for example, we cannot delete transaction records that we are legally required to retain for AML compliance. Where we are unable to fulfil a request in full, we will explain why and tell you what we can do instead.

9. Cookies and Tracking Technologies

cvc44 uses cookies and similar technologies on the cvc44.org platform. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Strictly necessary cookies — these are essential for the platform to function. They maintain your login session, enable secure payment processing, and support our fraud prevention systems. These cookies cannot be disabled as they are required for the platform to operate. No consent is required for these cookies.
• Functional cookies — these remember your preferences (such as language settings) and improve your platform experience. They are set based on your actions on the platform. You may disable these via your browser settings, but some platform features may not work correctly if you do so.
• Analytics cookies — these help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregated, anonymised form to improve the platform. You may opt out of analytics cookies at any time by updating your preferences in your account settings.

You can manage cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies will impair your ability to use the cvc44 platform, including logging in and making deposits. For more information about cookies and how to manage them, visit your browser's help pages.

10. Children and Minors

cvc44 is strictly an adults-only platform for players aged 21 and above. We do not knowingly collect, process, or store personal data relating to any person under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account. If you believe a person under the age of 21 has registered at cvc44, please notify us immediately at [email protected] so that we can take prompt action. Parents and guardians are encouraged to use parental controls and device-monitoring tools to prevent underage access to online gaming platforms.

11. Third-Party Services

The cvc44 platform integrates with third-party services including payment processors and game providers. These third parties operate under their own privacy policies and are independently responsible for their own data practices. cvc44 is not responsible for the privacy practices of any third-party service provider, though we contractually require all third parties who receive player data from cvc44 to process it only for the purposes specified in our data sharing agreements with them and to maintain appropriate security standards. cvc44.org does not contain links to external websites for browsing purposes, and we do not embed third-party advertising or tracking pixels from social media or advertising networks.

12. Changes to This Privacy Policy

cvc44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will update the effective date shown at the top of the Policy and, where practicable, notify registered players via their registered contact details. The most current version of this Privacy Policy is always available at cvc44.org/privacy-policy.

Your continued use of the cvc44 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting our support team.